Customers are kindly advised to initiate the return process by contacting us within a period of 15 days from the date of product delivery. This can be done by sending an email to our dedicated address at eshop@bomberg. Upon receipt of the return request, we will promptly provide customers with a shipping tag to facilitate the secure return of the package to our atelier. Once the returned item has been received and inspected, we will proceed with the appropriate refund using the customer's original payment method.