EUROPE & SWITZERLAND
UNITED STATES, LATIN AMERICA & CARRIBEAN
How does BOMBERG take care of your watch?
What happens to my watch when it arrives at BOMBERG headquarters?
When we receive your repair package at our
headquarter we scan it and put it in our system.
A file and case number are generated in our
database for your repair request.
Your repair report is reviewed by a member of our
All key information relating to your repair request
is detailed in the case report. Your watch is analyzed to determine the exact
nature of the repair required.
If the repair requested is covered by the
guarantee, the repair process is initiated.
If the request is not covered by the guarantee, a
quotation will be provided.
Within 5 to 10 working days, you will be informed
of the cost to repair your watch and you will have 30 days from the date to
approve the quote and send the payment.
If the payment is not received within 30 days, the
watch will be returned to you unrepaired. As soon as the payment is received,
the watch is sent to the Repair Center.
Once at the pump repair center, the repair process
begins. After the watch is repaired, it is subjected to a water pressure test.
The watch is subjected to many rigorous tests to ensure that all functions work
properly. Once a watch has passed all the tests, it is ready to go home.
Repairs and quality testing can take up to 90 days, which is standard in the
is refurbished and returned to BOMBERG headquarters. After satisfactory
inspection, the repair is certified. Your watch is refurbished with a detail of
the work carried out. Your repaired watch can now be returned to you!